Last updated: October 21, 2026
We want you to be happy with your Buckky purchase. This policy explains when refunds are available.
Digital books & downloads
Because digital products can be accessed immediately, refunds are generally not available after download unless the file is defective or access fails. Contact us within 7 days and we will help.
Physical books
If a physical book arrives damaged or incorrect, contact us within 14 days of delivery with your order number and photos. We will offer a replacement or refund.
How to request a refund
Email us via the Contact page or call +213783217817. Include your order ID and reason.
Processing
Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or card provider.